Terms & Conditions
Green Tree Hypnotherapy & Counselling Services · Last updated: September 2026
These Terms & Conditions apply to your use of the Green Tree Hypnotherapy & Counselling Services website and to any services you enquire about or purchase through this website.
By using this website or booking services with Green Tree Hypnotherapy & Counselling Services, you agree to these Terms & Conditions.
1. About Green Tree Hypnotherapy & Counselling Services
Green Tree Hypnotherapy & Counselling Services is operated by Sarah Olver.
Green Tree Hypnotherapy & Counselling Services provides hypnotherapy, coaching and driving confidence support for adults and licence holders experiencing difficulties with driving confidence or driving anxiety.
2. Information on this website
The information provided on this website is intended for general information and educational purposes.
It is not intended to replace medical, psychological or other professional advice.
Every person’s experience of driving anxiety and confidence is different. While the services offered may support you in developing greater confidence and coping strategies, no particular outcome or result can be guaranteed.
3. Initial enquiries
Submitting an initial enquiry does not create a client relationship or guarantee that services will be provided.
The information you provide will be reviewed so that Sarah can understand your circumstances and determine whether the service may be appropriate for your needs.
You may be contacted using the details you provide to discuss your enquiry and possible next steps.
4. Suitability
Before beginning any programme, you may be asked questions about your circumstances so that the service can be considered for suitability.
You should provide information that you believe is relevant to your support.
If Green Tree Hypnotherapy & Counselling Services considers that another type of professional or specialist support would be more appropriate, you may be advised to seek support elsewhere.
5. Hypnotherapy and coaching
Hypnotherapy and coaching are complementary approaches intended to support personal development, confidence and wellbeing.
They are not a substitute for medical treatment, psychiatric care, psychological treatment or emergency support.
If you are receiving medical or mental health treatment, you should continue to follow the advice of your healthcare professional.
6. Driving
Green Tree Hypnotherapy & Counselling Services does not guarantee that you will feel comfortable in every driving situation or that you will achieve a particular driving outcome.
You remain responsible for making appropriate decisions about whether you are fit and ready to drive.
You should comply with all applicable driving laws and regulations and follow the requirements of your driving licence and motor insurance.
Where practical driving support is provided, separate terms relating to driving lessons, vehicle use, cancellations and payments may apply.
7. Appointments and cancellations
Details of appointment arrangements, fees and cancellation requirements will be provided before you commit to a paid service.
Any cancellation or rearrangement policy applying to your particular programme or appointment will be explained at the time of booking.
Nothing in these Terms & Conditions affects your statutory consumer rights.
8. Fees and payment
The price of any programme or service will be clearly communicated before you agree to purchase it.
Payment arrangements will be confirmed at the time of booking.
You will not be charged for a service without being given the opportunity to understand the applicable price and terms before committing to the purchase.
9. Online services
Where services are provided online, you are responsible for having a suitable internet connection, device and private environment in which to participate.
Reasonable efforts will be made to provide online sessions at the agreed time, but technical problems outside reasonable control may occasionally affect a session.
Where this happens, an alternative arrangement may be agreed.
10. Confidentiality
Information shared during sessions will be treated respectfully and confidentially, subject to legal and professional requirements.
There may be circumstances where confidentiality cannot be maintained, for example where disclosure is required by law or where there is a serious and immediate concern about someone’s safety.
Further information about how personal information is collected, stored and used is provided in the Privacy Policy.
11. Personal information
Information submitted through the website, including information provided through the initial enquiry questionnaire, will be handled in accordance with the Green Tree Hypnotherapy & Counselling Services Privacy Policy.
Please read the Privacy Policy before submitting personal information.
12. Website content
Reasonable care is taken to ensure that information on this website is accurate and up to date.
However, Green Tree Hypnotherapy & Counselling Services does not guarantee that all website content will always be complete, accurate or current.
Website content may be updated or changed from time to time.
You may not reproduce, copy, distribute or commercially use the website’s content without permission, unless permitted by law.
13. Liability
Green Tree Hypnotherapy & Counselling Services will provide services with reasonable care and skill.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Subject to those legal requirements, Green Tree Hypnotherapy & Counselling Services is not responsible for losses that could not reasonably have been anticipated when the service was agreed.
14. Changes to these Terms
These Terms & Conditions may be updated from time to time.
The version applying to a service will be the version provided to you or available when you agree to that service, unless a change is required by law or otherwise agreed with you.
15. Complaints
If you have a concern about any aspect of the service, please contact Green Tree Hypnotherapy & Counselling Services so that the matter can be discussed and, where possible, resolved.
16. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that may apply.
17. Contact
Green Tree Hypnotherapy & Counselling Services
Sarah Olver